- Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Can I change the shipping address for my order?
Unfortunately, we are unable to edit shipping address once an order has been placed. If you really need to change the shipping address and your order still has not been shipped out, we can cancel your order and you will need to place the order again.
Can I change the billing address for my order?
Unfortunately, we are unable to edit the billing address once an order has been placed. If you really need to change the billing address and your order still has not been shipped out, we can cancel your order and you will need to place the order again.
Can I modify my order after I’ve placed it?
Unfortunately, we cannot modify an order once it is placed. The best we can do is cancel your order and you can place the order again, ONLY IF your package has not been shipped out yet. Email us at firstname.lastname@example.org with your order number as soon as possible so we can fulfill your request.
I received a package and I received the wrong item(s). / I am missing item(s) in my order. / I received broken item(s) in my order.
We are so sorry for the mix up! Please email our online department at email@example.com and make sure to include the following for quick resolution:
- Order number
- A picture of all the items you received
- A picture of the packing slip
Please note that all order issues must be reported within 7 days of delivery.
I got an email that I got a refund. What does that mean?
Occasionally, if we are not able to fulfill your order, you will be notified via email for any item that is currently out of stock. You will be issued a refund for the missing item(s).
How can I pay for my order?
We accept all major credit cards, as well as PayPal and Amazon Pay. For payments with credit/debit cards, choose PayPal as your payment option. From there, it will direct you to PayPal and there will be an option to check out with your debit/credit card.
Can I get a refund if the price has changed since I ordered it?
Pricing on our website is subject to change without notice. Orders placed before/after promotions time frame are not eligible to receive promotions or discounts.
Do you offer FREE shipping?
Yes, we offer FREE standard shipping for orders over $30. Your total must be $30 after the promotional discounts have been applied and before shipping charges, taxes, etc.
Do you ship outside of the USA?
Unfortunately due to manufacturers’ regulations, we are not allowed to sell/ship out of the USA.
When will my order ship?
All orders usually take 2-3 business days to process and additional 2-3 business days to ship. Business days DO NOT include weekends and holidays. Orders placed after 10AM PST are processed the following business day. Orders could take a bit longer during popular promotions.
My package says delivered, but I didn’t receive it.
Please contact your local USPS for further information regarding your package.
If you still have not received your package after 3 business days from date of delivery, please contact USPS to report a lost package and open a case and obtain a case number. From there, they will launch an investigation to locate your package and will get back to you in 2-3 business days. In the meantime, make sure to email us at firstname.lastname@example.org with your order number and USPS case number and keep us updated with the investigation status. SKYLINE BEAUTY SUPPLY is not responsible for packages after it has been shipped out and accepted by shipping carrier (USPS/UPS). We will try our best to assist you in getting your products.
USPS marked my package as undeliverable. What happens now?
If your package was marked as undeliverable by USPS, it will most likely be returned to us. Once we physically receive the package, we will notify you. If the package was undeliverable due to incorrect address provided by you, you are responsible for shipping cost to reship the package. If the package was undeliverable due to SKYLINE’s fault, we will ship out the package again at no cost to you. If you do not want the package anymore, we can issue you a refund for your order minus the original shipping.
Can I Use A Mail Forwarding Service?
Yes you can use a mail forwarding service. Unfortunately, all orders shipped using a mail forwarding service is no longer eligible for returns or exchanges.
Due to sanitary reasons, we are unfortunately unable to make returns or exchanges. In the unlikely event that an exception is made and a return/exchange is honored, the order is subject to a 20% restocking fee and return shipping is not provided.
I don’t like the color/product I bought. What can I do?
As all colors appear differently on different screens, we recommend all customers to look up swatches of colors and product reviews on other websites. Customer takes full responsibility knowing what they are purchasing. We cannot accept returns or exchanges because you did not like the color/product.
If an item is "Out of Stock" online, is it out of stock in store?
Online stock does not reflect our stock in store. We carry a lot more products in store than our website. You can contact us via online or phone to check our current stock in store.
What can I do if the product(s) I want is currently out of stock?
We restock all our products on rotation. Some brands more often than others. We do not have an estimate time when certain brands/products are back in stock. Please subscribe to our newsletter as we sent out emails on what products/brands restock. We also occasionally post restock on our social media. (Instagram @SkylineBeautySupply)
Do you offer a wholesale discount for bulk buying?
We only offer wholesale discount for distributors. If interested, email our sales manager at email@example.com. Please make sure to include the following: Type of business/business name/location of business and Products/brands interested in purchasing and quantity.
How do I know that I’m buying a genuine product?
Skyline Beauty Supply is one of the largest and most respected beauty distributors in the United States. We are the master distributor for all the brands we carry and work directly with the manufacturers. Any products on our website are guaranteed genuine products.
How can I unsubscribe from your emails/newsletters?
To unsubscribe from our emails/newsletters, refer to the last email we’ve sent you and scroll down and select unsubscribe. This will remove you from our emailing list.
Where can I find a Skyline store?
We currently have one location in Los Angeles: 1717 N Main St. Los Angeles CA 90012.
What are the store hours?
Monday - Friday 9:30AM - 6:00PM PST
Saturday - Sunday 10:00AM - 5:00PM PST
This policy describes how Skyline Beauty Supply Corp. (collectively, “Skyline”, “we”, “us” or “our”) collects, uses, and shares the information we obtain from you online.
How We Use Your Personal Information
Skyline Beauty Supply primarily uses the personal information that it collects to provide you with products, information, and services. We may use your information to track your purchase history, suggest products, and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.
How We Share Your Personal Information
Skyline Beauty Supply may share your personal information in the following circumstances:
We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail, text messages, and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service.
How We Protect Your Information
We realize that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.
CALIFORNIA PRIVACY NOTICES
If you are a California resident under 18 years old and a registered user of the Site, you can request that we remove content or information that you have posted to our Site. Please note that responding to your request may not ensure complete or comprehensive removal from our Site (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us at the address, telephone or email below.