Refund policy

Skyline Beauty Supply Return and Refund Policy

Thank you for shopping with Skyline Beauty Supply. Please review our return and refund policy carefully before making a purchase. By placing an order, you agree to the following terms.

General Return Policy

  • 30-Day Returns: We accept returns of eligible items within 30 days of the delivery date.
  • Condition: Items must be new, unused and unopened, in their original packaging.
  • No Restocking Fee: Approved returns are refunded in full for the item price. Return shipping is the customer's responsibility.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Opened or used beauty products.
  • Items purchased on sale, with a discount code, or during a promotion or special offer.

Return Process

  1. Contact Us: To request a return, email us at helpme@skylinebeautysupply.com within 30 days of the date your package is delivered. Include your order number, the item(s) you wish to return, and the reason for the return. Additionally, please provide:
    • Photos of the items in question.
    • A photo of the packing slip that was shipped with the product.
  2. Return Authorization: If your return request is approved, you will receive a Return Authorization (RA) number and instructions for returning the item(s).
  3. Return Shipping: If we sent you the wrong item or your item arrived damaged, we will email you a free prepaid return label. For all other returns (for example, ordered the wrong color or changed your mind), the customer is responsible for return shipping and must ship the item back at their own cost. We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.
  4. Original Packing Slip: The original packing slip included with your order must be included with the return shipment.

Refunds

  • Processing Time: Once the return is received and inspected, refunds will be processed within 5-10 business days to the original payment method. Original and return shipping costs are non-refundable. It may take additional time for the refund to appear in your account depending on your bank's processing times.

Color and Product Expectations

  • Color Representation: Due to variations in screen settings, colors may appear differently on your device than in person. We recommend reviewing product swatches and reviews on other websites to get an accurate representation of colors.
  • Opened Products: Because opened or used products cannot be returned, please make sure you are satisfied with the color and product choice before opening.

Damaged or Incorrect Items

  • Report Issues: If your order arrives damaged or you receive the incorrect item, email us at helpme@skylinebeautysupply.com within 7 business days of delivery. Include your order number, photos of the damaged or incorrect item, and a description of the issue. We will provide instructions on how to proceed.