Shipping policy

Skyline Beauty Supply Shipping Policy

Thank you for choosing Skyline Beauty Supply. By placing an order with us, you agree to the following terms and conditions. Please read this policy carefully before making a purchase.

Free Shipping Policy

  • Free Standard Shipping: We offer free standard shipping on all orders over $75 within the contiguous United States. The $75 minimum is calculated after discounts, excluding taxes and shipping fees.
  • Exclusions: Free shipping is not available for orders shipped to Alaska, Hawaii, Puerto Rico, or other non-contiguous regions.

Domestic Shipping Only

  • U.S. Shipping: We currently ship only within the United States. Due to manufacturer restrictions, we do not offer international shipping.

Order Processing Times

  • Standard Processing: Orders take 3–5 business days to process, with an additional 3–5 business days for shipping. For example, orders placed after 10:00 AM PST on Friday will typically be processed by Wednesday or Thursday of the following week. Weekends and holidays are not considered business days.
  • Order Cut-Off Time: Orders placed after 9:00 AM PST will be processed on the next business day.
  • Extended Processing Times: Processing times may be longer during sales events or peak periods.

Shipping Options

  • USPS Ground Advantage: Most packages are shipped via USPS Ground Advantage. Orders over $200 will require a signature upon delivery.
  • Carrier Responsibility Disclaimer: Once your order has been handed off to USPS, Skyline Beauty Supply does not control shipping logistics, routing, or delivery timelines.
  • Tracking Updates: USPS tracking may not update consistently while a package is in transit. In some cases, tracking may not update until the shipment reaches the destination state or local distribution hub. This does not indicate an issue with your package.
  • Shipping Time Estimates: Any delivery dates or shipping timeframes shown at checkout or via tracking are estimates only and are not guaranteed. These estimates reflect the carrier’s expected transit time after pickup and do not include order processing time.
  • Undeliverable / Returned Packages: If an order is returned due to an insufficient address or because it is undeliverable, a refund will be issued minus the shipping fees. If the customer requests reshipment to a corrected address, the customer will be responsible for the new shipping fees.
  • Expedited Shipping: WE DO NOT OFFER EXPEDITED SHIPPING OPTIONS.
  • Paid Shipping Note: If you are within the lower 48 states and choose to pay for shipping, this does not expedite delivery speed. It only prioritizes processing time, reducing it from 3–5 business days to 1–2 business days. Processing times may still be extended during promotional sales or holidays.

Shipping Issues

  • Damaged, Incorrect, or Missing Items: If you receive damaged products, incorrect items, or missing items, please contact us at helpme@skylinebeautysupply.com within 7 business days of delivery. Include your order number, a photo of the packing slip, and clear photos of the issue.
  • Lost Packages: If your package shows as “delivered” but you have not received it, you must contact the shipping carrier (USPS or UPS) directly to file a claim. Skyline Beauty Supply is not responsible for lost packages once they are in the hands of the carrier.
  • Undeliverable Packages: If your package is returned to us due to an incorrect address or delivery issue, you will be responsible for additional shipping charges. If the error was on our part, we will reship the package at no additional cost. If you choose not to reship, a refund will be issued minus the original shipping costs.

Freight Forwarding Services

  • Mail Forwarding Exclusion: Orders shipped to freight forwarding or drop-shipping services are not eligible for returns, exchanges, or claims for lost packages. Skyline Beauty Supply is not responsible for any issues arising from third-party shipping services.